Customer Service Officer

Customer Service Officer at a Construction & Real Estate Firm

The Construction arm of a major conglomerate property development and real estate management company is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Responsibilities

Handling complaints and queries from customers.
Managing the team of customer service staff
Handle face-to-face enquiries from customers.
Communicating courteously with customers by telephone, email, letter and face-to-face
Investigating and solving customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
Converting calls to sales
Keeping accurate records of discussions or correspondence with customers.
Writing reports and analyzing the customer service that the organization provides
Developing feedback or complaints procedures for customers to use
Improving customer service procedures, policies and standards for the organization and the department
Meeting with other managers to discuss possible improvements to customer service
Ensure your staffs are well trained to deliver a high standard of customer service
Learning about the organization’s products or services and keeping up to date with changes
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirement

Interested candidates should possess relevant qualifications.

Application Closing Date
25th June, 2021.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@r28.ng using the “Job Title” as the subject of the email.