Website Ascentech Services Limited
Enterprise Support Engineer at Ascentech Services Limited
Ascentech Services Limited – Our client, a leading ISP (Internet Service Provider) is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Enterprise Support Engineer
Roles and Responsibilities
Installation of FTTH Home internet services in residential/business premises.
Experience in field survey, fibre laying plan, ducting, trenching, blowing fiber, Splicing of Fiber.
Experience in fibre optic tools: OTDR, Optical Power meter, Optical Laser source and testing etc.
Expertise in handling multi-vendor equipment for hardware installation and troubleshooting.
Audit of outsourced work to meet applicable technical and operational quality standards.
Conduct routine checks of all tools to ensure safety and accuracy of measurement
Experience in providing Technical support for planning of fiber allocation, duct design (PVC) & Route design
Acceptance testing of optical, civil, outdoor network.
Responsible for FTTx network construction in the defined boundary within project timeline.
Technical auditing and overseeing the contractor for the flawless construction of fibre infrastructure
Responsible for route analysis of underground fibre construction.
Responsible to attending the customer complains.
Responsible to manage fibre splicing and approve installed fibre as par as build plan and test results.
Responsible to comply with Health & Safety standards.
Responsible for maintenances and Up-keep all records of underground fibers infrastructure, fibre splicing plan, passive splitter terminations and access equipment.
Responsible for service restoration during emergency conditions.
Graduate / Diploma in Electronics & Communication or equivalent.
CCNA Certification. Knowledge & Skills:
Working knowledge on Cisco network switches and routers.
Work experience in ISP / Telecom Domain is an add-on
In depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS, OSPF, MPLS, STP, Q-in-Q.
Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
Knowledge of Network monitoring tools such as PRTG, OP Manager. Roles and responsibilities:
Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
Maintain faster Response time to meet SLA.
Responsible for preventive & corrective measures to meet network target KPIs.
Responsible for fault and performance management of network.
Escalate with other network teams to resolve customer related issues within SLA.
Coordinate with different departments to ensure timely support & solution to enterprise customers.
Provides analysis and root cause diagnosis for customer related issue for corrective maintenance.
Understanding in GPON fiber optic network and service deployment.
Understanding in active FTTH equipment (OLT, ONT) and Passive FTTH splitter.
Certification in Fiber Technology is an added advantage.
Knowledge of VLAN and IP’s and IP network structure.
Good knowledge of Design & Implementation process in FTTX.
Knowledge of fault and performance management process.
Computer proficiency in MS Office (MS word, MS Excel, MS Power Point)
In depth understanding of outside plant, cable sizing, cable record etc.
Good negotiation and decision-making skills.
Excellent execution, organizing and people skills
Strong commitment to quality and performance
Application Closing Date
31st January, 2021.
Method of Application
Interested and qualified candidates should forward their CV to: email@example.com using the “Job Title” as the subject of the email.
Note: Only shortlisted candidates will be contacted.
To apply for this job email your details to firstname.lastname@example.org