Customer Relation Manager

Website Busy Mind Consult

Customer Relation Manager at Busy Mind Consult

Busy Minds Consult – Our client, a service provision firm with an exponential growth plan is seeking the services of an experienced professional to fill the position below:

Job Title: Customer Relation Manager

Responsibilities

Must be able to identify opportunities to grow the Customer base and build positive relationships with the new client.
Must be strategic and analytical when finding solutions to problems
Ability to use findings to improve in areas of complaints
Coach and train customer relations officers to display knowledge and confidence in engaging clients with respect to their clothing.
Builds and trains team members to be able to accept higher responsibilities
Mentors and build confidence in team members
Ensure customer’s items are handled with the utmost care, attention to detail and all instructions are complied with.
Ensure the credit policy of the business is maintained in dealings with items received from customers for cleaning.
Follows up with the customers for prompt pick up and collections of monies. Ensuring the receivable value of the branch is maintained at 20% monthly
Responsible for all monies collected as sales and ensures all are remitted accordingly to ensure customer satisfaction following laid down processes
Review all sales activities for each day and address all issues and gaps immediately before signing
Closely liaise with the accounts department on daily sales reconciliations, receivables report and garment stock takes exercise.
Consistently Improves the sales of the branch through effective service delivery and business developments. Works at exceeding branch target.
Ensures outstanding customer satisfaction by maintaining strong professional relationships with customers without compromising or breaching the laid down procedures and processes
Guides and leads team members to deliver services that meet or exceed customer requirements. Leading by example.
Manages and trains resources to ensure quality and consistency of service to customers.
Provides proper refund and compensation to customers.
Maintains complete and accurate customer correspondence data. Able to analyse data to provide information for management decisions
Develops and updates Customers’ related reports. Ensures customer information on the system is updated and available when needed. Reports are collated, tracked and available when needed
Effective communication and collaboration with internal teams (Technicians, engineers, Pressers, Quality Control Officers, etc.) to address customers’ needs in a timely manner
Managing and retaining relationships with existing clients. Actively retaining 80% of its customers
Deliberately takes calculated actions and decisions which increases the client base of the respective branch
Able to measure and report successes and areas needing improvements

Requirements

A minimum of BSc / HND Social Sciences, CICRM
Minimum of 7 years experience in the banking industry, FMCGs or related industry
3 years of managerial experience
Background in Customer service; Dry cleaning/Laundry knowledge is a plus.
Experience with design and implementation of business development strategy
Excellent communication and negotiation skills.
Conflict resolution
A customer-oriented attitude and Problem-solving aptitude

Salary
N200,000 / month

Application Closing Date
23rd February, 2021.

Method of Application
Interested and qualified candidates should kindly send their CV and Cover Letter to: talentcentre@outlook.com with “Customer Relations Manager” as the subject of the mail.

To apply for this job email your details to talentcentre@outlook.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to talentcentre@outlook.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

Busy Mind Consult

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