Contact Centre Agent

Website ConSol Limited

ConSol Limited is the premier provider of Contact Centre Service

Job Responsibilities

Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage the length of calls.
Utilize computer technology to handle the high volume of calls
Work closely with Team leads, supervisors and call centre manager to ensure synergy and all-time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Job Requirements

Education Qualification:

Minimum of ND in Mass Communications or any related field.

Professional Qualification:

Relevant Contact Centre Operations Certification

Experience:

Minimum of 1-2 years of relevant work experience in the Contact Centre
Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
Experience in the Banking / Financial Sector.
Application Closing Date
18th November 2020.
How to Apply
Interested and qualified candidates should send their CV to apply@consollimited.com using the Job Title as the subject of the email.

Note

Applicants MUST be ready/available to start work immediately
Only applicants residing in the following axis will be considered:

Ilupeju / Oshodi / Mushin
Somolu / Bariga / Yaba / Ebutte-Metta
Maryland / Ikeja / Ogba
Isolo / Ilasa / Okota / Cele / Surulere
Oworoshoki / Gbagada / Anthony

To apply for this job email your details to apply@consollimited.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to apply@consollimited.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

ConSol Limited

ConSol Limited is the premier provider of Contact Centre Service

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