Client Experience Officer (Banking Experience)

Website ConSol Limited

Client Experience Officer at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.
We are recruiting to fill the position below:

Job Title: Client Experience Officer (Banking Experience)

Job Responsibilities

Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Job Requirements
Education Qualification:

Minimum of ND in Mass Communications or any related field.

Professional Qualification:

Relevant Contact Centre Operations Certification

Experience:

Experience in the Banking / Financial Sector is a MUST.
Candidate with Banking Experience is preferred
Minimum of 1-2 years relevant work experience in the Contact Centre
Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.

Application Closing Date
4th February, 2021.

How to Apply
Interested and qualified candidates should send their CV to: apply@consollimited.com using the “Job Title” as the subject of the email.

Note

Applicants MUST be ready / available to start work immediately
Only applicants residing in the following axis will be considered:Ilupeju / Oshodi / Mushin
Somolu / Bariga / Yaba / Ebutte-Metta
Maryland / Ikeja / Ogba
Isolo / Ilasa / Okota / Cele / Surulere
Oworoshoki / Gbagada / Anthony

To apply for this job email your details to apply@consollimited.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to apply@consollimited.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

ConSol Limited

Related Jobs