Website Digi Works
Expectations & Responsibilities:
Send a daily report about various tasks.
Manages inbound and outbound calls.
Respond to customer questions via email and live chat.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Updating processes and other general administrative tasks
Requirements :
Knowledge of applications & search engines like (this is advantageous): Google, IE, Bing, Microsoft Applications, Google Applications
Able to use communication platforms like Skype, WhatsApp, Telegram, Slack, Hangouts, FB messenger
Able to build rapport with clients and potential customers
Excellent English verbal and written communication skills
Self-motivated and eager to take on any challenge thrown your way
Ability to work in a fast-paced, challenging environment
Energetic with a positive and friendly attitude
To apply for this job please visit ng.indeed.com.