Customer Support Representative (Arabic) at Yellowcard (remote)

As a Customer Support Representative, you’ll join a high-functioning team of passionate support professionals who know their performance is critical to Yellow Card achieving its mission. At Yellow Card we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission driven, employee-first organization, please apply today.

What you’ll be doing (ie. job duties):

Responsible for providing phone support for Yellow Card customers by investigating, troubleshooting and resolving customer issues.
Manage, prioritize, and respond to customer issues, inquiries, and escalations.
Communicate with internal and external stakeholders in an effective, tactical, and insightful manner.
Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.
Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
What we look for in you (ie. job requirements):

Motivated by Yellow Card’s mission and creating a seamless support experience for our global customer base.
Must work in a defined shift, as required by the business. Weekend support will be required.
Minimum of 3 years of relevant experience in financial services, crypto,  technology, and/or customer support.
Experience with different channels of support, including e-mail, social and/or chat.
Phenomenal communication skills in order to operate globally across multiple departments and stakeholders.
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Must be able to read, write and speak in English and Arabic
Nice to haves:

Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains.
Experience working with and partnering with external outsource business partners