IT Support / Maintenance Officer

IT Support / Maintenance Officer at Dreams by Dv8

Dreams by dv8 is a luxury Hotel, Bar and Restaurant chain in the heart of Surulere, a new way to experience the city. a place for the curious and courageous to dig deeper, finding inspiration in every unscripted adventure with no guide-books required.
We are recruiting to fill the position below:

Job Title: IT Support / Maintenance Officer

Job Brief

We are looking for an IT Support / Maintenance officer to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines.
You will supervise the implementation and maintenance of our establishment’s computing needs.
The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Job Responsibilities

Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Must understand computer components, such as motherboards, and networking components, such as routers and switches, in order to identify problems and introduce repairs or replacements.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
General Qualifications

A minimum of Bachelor’s Degree in Computer Science or Information Technology is required, relevant certifications is and added advantage.
All Information Technology personnel members should have strong analytical and problem-solving skills.
The ability to work in a team environment, to share information and to work under pressure are keys to success.
3 – 5 years experience.

Skills:

The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
The ability to work well in a team
Problem solving skills
A strong customer focus
The ability to prioritize your workload
Attention to detail.

Application Closing Date
31st July, 2021.

How to Apply
Interested and qualified candidates should send their CV and relevant certifications to: nofisat@dreamsbydv8.com using the Job Title as the subject of the mail.