Client Service Executive

Website El-Lab Limited

Client Service Executive at El-Lab Limited

El-lab Limited, an ISO 15189:2012 accredited Medical Laboratory with state-of-the-art equipment and dedicated skilled personnel, is requesting applications and CVs from interested candidates to be part of the laboratory team at their newly opened branch in Obalende, Lagos.
We are recruiting to fill the position below:

Job Title: Client Service Executive

Job Description

To act as a liaison between our organization and our customers/clients and resolving customer’s problems and ensuring that medical services are delivered in a timely and professional manner.

Duties and Responsibilities

Ensuring patients are promptly attended to in a manner that will elicit come back effect
Ensuring that patients are not being kept waiting unnecessarily without being carried along at all times.
Being courteous and helpful to all patients/customers at all times
Displaying a sense of discretion and prioritize in emergency situations
Liaising with the medical crew to ensure that medical tests, investigations, and other procedures are carried out on patients without delay.
Reporting and communicating to the appropriate authority especially the administrative manager on vital issues and necessary information for decision making and immediate action.
Ensuring the workflow in the front office is done seamlessly and as professional as possible
Liaising with front desk officers to ensure overall patient flow and excellent turn-around time for all services.
Developing and maintaining existing client relationship
Introducing company services/products to clients and responding to clients inquiries
Answer inbound calls
Respond to customer queries
Transfer customer calls to appropriate staff
Respond to emails
Identify, research & resolve customer issues
Complete call logs & reports
Register clients on LIS
Resolve all billing & payment issues

Qualifications & experience:

Minimum 2 years’ customer service/call centre experience
Strong IT skills

Person Specifications:

Excellent listening skills
A willingness to problem solve
Strong verbal & written communication skills
Resilience – being able to handle complaints from customers
The ability to work as part of a team
Be self-driven & pro-active

Competencies:

Fast & accurate data entry skills
Excellent phone manner
A high level of accuracy & attention to detail
Customer focus
Be a self starter who shows initiative
Respond to customer enquires

Key Performance Indicators &Conduct Requirements:

High professional standard of customer service, ascertained through feedback from internal and external customers
Display a’can-do’attitude when assisting other departments
Clear all email logs within 24-48 hours

Salary
NGN50,000 – 65,000 / Month.

Application Closing Date
7th March, 2021

How to Apply
Interested and qualified candidates should send their CV to: joy.asuquo@el-lab.org using the Job Title as subject of the email.

To apply for this job email your details to joy.asuquo@el-lab.org


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to joy.asuquo@el-lab.org


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

El-Lab Limited

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