Guest Service Executive

Guest Service Executive at Filmhouse Cinemas Limited

Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation: we Manage sites; Own sites, Consultancy for cinema development: Design; Fit-out; Cinema project management, Film Distribution: Rights Acquisition; Booking into cinemas; content development.
We are recruiting to fill the position below:

Job Title: Guest Service Executive

Essential Duties and Key Responsibilities

Greeting guests upon arrival and making them feel welcome.
Administering Cube check-ins and check-outs.
Providing front desk services to guests.
Assigning available Cube rooms and taking care of basic administrative duties (reconfirming stock of popcorn packs and soft drinks strictly for use in the Cubes).
Organizing cleaning and HSE turn around per booking
Being a source of information to guests on various matters including available movies and service offerings.
Processing meal and beverage requests.
Accommodating general and unique requests.
Recording & reporting feedback for improved services
Selling the offerings and benefits of the Filmhouse+ app to guests or prospective members
Registering new members for the Filmhouse App. and helping already registered members redeem tickets and concession items purchased from the app.
Handling, recording and monitoring lost and found items.
Marketing in-house prospects to patronize the Cube.
Assist with other duties as assigned by line manager.

Requirement

Candidates should possess 2 years experience.

Application Closing Date
21st June, 2021.

Method of Application
Interested and qualified candidates should send their CV to: jobs@filmhouseng.com using the the job title as the subject of the mail.