Founder Success Associate

Founder Success Associate
Project and/or Program Management experience
Support or Customer Service experience
Experience working with founders and/or working in a startup environment will be an added advantage
Communicate fluently in English
Ability to work remotely with fast & reliable internet
Minimum 5+ hours overlap with WAT business hours
RESPONSIBILITIES
In this role, you’ll often find yourself…

Onboarding new founders and guiding them through their Future Africa portfolio experience
Tracking and prioritizing founder requests and/or interactions and resolving escalations
Mananaging the founder community and helpline
Nurturing long-term relationships with founders
Connecting founders with resources and networks such investors and accelerators
Planning and executing founder events
Scheduling and meeting coordination for founder programs
PRIOR EXPERIENCE
This role could be perfect for you if…

You’re a People-Focused Project Maestro

You enjoy working with a variety of people and projects. You possess strong organisation and time management skills. You have experience managing multiple tasks and projects and helping people achieve tight deadlines.

You’re a Match-Making Trust Builder

You enjoy working with founders, connecting them to the resources they need to succeed. Along the way, you keep everyone in the loop following up on progress and resolutions. You’ve built trust stewarding other people’s businesses. Maybe you’ve even been a founder yourself.

You’re an Empathetic Problem Solver

You literally can’t help yourself. You simply must seek out opportunities for improvement and problems to be solved. You put yourself into the shoes of whoever you’re working with to help simplify complex challenges. You’ve developed multiple solutions to help people navigate their unique challenges.