Customer Service Manager

  • Full Time
  • Kaduna
  • Full Time
  • Kaduna

Gredge Constructions Limited

Customer Service Manager at Gredge Constructions Limited

Gredge Constructions Limited, created in 2000, and now the leading construction company with the aim of providing construction services for inspired living, Devoted to superior quality result, we’ve being Leaders in delivering global architecture, New evolution for new business, Architects transforming your visions, Revolutions luxury real estate. Our aim is to be the best in Nigeria.
We are recruiting to fill the position below:

Job Title: Customer Service Manager

Details

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry.

Salary
NGN70,000 – 75,000 / Month.

Application Closing Date
12th March, 2021.

How to Apply
Interested and qualified candidates should send their Resume in PDF format to: infogredgeconstructionslimited@gmail.com using the Job Title as the subject of the email.

To apply for this job email your details to infogredgeconstructionslimited@gmail.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to infogredgeconstructionslimited@gmail.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

Gredge Constructions Limited

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