Junior Control Room Operator

To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures. To ensure prompt, efficient and effective support to clients’ inquiries.

MUST BE PREPARED TO WORK SHIFTS

Key Responsibilities

Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
Provide support when required for none streaming issues to clients that call directly to Cartrack.
Attend to inbound calls from clients testing units or requesting positions on vehicles.
Escalate complex matters to systems support and IT- Support staff.
Coordinate all control room recoveries.
Provide weekly reports to Management.
Identify anomalies or faults from incoming cases.
Assist the Technical team during installations.
Attend to all activities during the shift
Experience Required

1-3 years in Call Centre environment (inbound and outbound)
Experience in an emergency call centre environment an advantage
Experience dealing with clients
Qualifications Required

Diploma in Information Technology Competencies
Excellent Communication Skills
Customer Services Orientated
Problem Solving Skills
Attention to Detail
Excellent command of English