Business Development Manager

Business Development Manager at Lead Enterprise Support Company Limited

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
We are recruiting to fill the position below:

Job Title: Business Development Manager

Job Description

To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing overall organization’s market share. This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
The job holder will direct, administer, and coordinate all marketing activities in accordance with policies, goals, and objectives established by the Management of MFI.
Principal Responsibilities and Accountabilities / Key Performance Areas

Development of Business Solutions:

Brainstorms with the Marketing team to create new business strategies
Identifies sales and services that would appeal to old and new clients
Finds and follows new sales leads
Develops ways to improve the customer experience and build brand loyalty
Researches the MFI market and industry trends
Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
Assesses Microfinance services statistics and prepares detailed reports on findings
Stays informed on the latest industry techniques and methods
Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
Prepares annual budget for the department and tracks expenses relating to the budget.
Generation of New Sales Leads:

Generates sales leads, building sustainable relationships with clients
Arranges business meetings and one-on-one conversations with prospective clients
Reports back to the management on sales leads results
Prepares sales contracts; following company rules and guidelines
Communicate to the team about innovations, and how they can be used to leverage marketing efforts.

Client Management:

Negotiates loan facilities with clients
Builds trust and long-term relationships with clients/customers
Develops ways to improve the customer experience and build brand loyalty
Responds to customer service issues in a timely manner
Creates effective customer service procedures, policies, and standards
Achieves client’s expectations and satisfaction
Manages clients’ accounts and data base
Handles customers/clients issues and complaints
Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
Implements effective customer loyalty programs
Delivers a comprehensive service to enquiring customers
Delegates certain customer enquiries to specific teams
Management of Business Development and Marketing Team:

Supervises day-to-day operations in the marketers
Motivates team members to exceed expected goals
Hires and trains new customer service executives
Manages the approved budget of the sales department
Documentation of Sales and Clients Records:

Manages records of sales, revenue, and other important data
Maintains accurate records and document all customer service activities and discussions
Keeps a record of customer interaction and details of actions taken.

Job Requirements

Candidates should possess a Bachelor’s Degree qualification.
4 – 9 years work experience.

Application Closing Date
31st July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the mail.