Website Lifemate Nigeria Limited (Furniture)
E-commerce Customer Service Officer at Lifemate Nigeria Limited (Furniture)
Lifemate Nigeria Limited is a professional furniture multinational corporation with 14 outlets distributed across Lagos, Abuja, Port Harcourt, Ibadan, Warri and with core competencies in different types of furniture, like kitchen cabinets, wardrobes, bedroom furniture, hotel furniture, office furniture, dining set, light fittings, jacuzzi, steam box, shower cubicles, outdoor rattan products, interior decoration and so on.
We are recruiting to fill the position below:
Job Title: E-commerce Customer Service Officer
In this E-commerce and After-salesrole, you will be a primary contact by phone or email for customer inquiries about our products and brand.
Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
Assist clients on order-on-line
Deal with orders in the back office and liaise with logistics
Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
Manage ongoing customer relationships
Develop collaborative, positive working relationships with showroom staff
Assist customers with after-sales service issues
Be a primary contact for customer inquiries about our products and brand.
Able to communicate concisely our company policies to client
Maintain and update regular client correspondence
Any other assignment as occasion demands
BSc / HND in relevant qualification
Minimum of 2 years experience in customer service. Preferably in furniture industry.
Strong E-commerce background
Must be a sales-oriented person.
Quick learner with the ability to absorb extensive information on our brand’s history, product offerings and communications/advertising program
Outstanding written and verbal communication skills, great phone etiquette and elevated speech
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
Proven to be organized, methodical, rigorous
Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Team player able to develop great relations with co-workers
Must be flexible and able to work WEEKENDS
Application Closing Date
26th March, 2021.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title “Customer Service Officer” as the subject of the email.
To apply for this job email your details to firstname.lastname@example.org