Lighting Finance Technology Nigeria Limited

Customer Service Agent at Lighting Finance Technology Nigeria Limited

Lighting Finance Technology Nigeria Limited is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications.
We are recruiting to fill the position below:

Job Title: Customer Service Agent

Job Summary

We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.
In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Provide information and instructions about relevant products and services
Make product and service suggestions to meet the customer’s specific needs
Field incoming phone calls and respond to phone messages from customers
Promptly respond to customer questions submitted via email or our website
Answer customer questions and provide information to resolve any issues
Process orders and returns
Obtain necessary information from customers to adequately follow up
Document important customer information for future reference
Collect and record customer feedback and information, and share with appropriate departments and team members
Generate interest in new products or services and connect customers with salespeople when required
Foster and maintain relationships with customers to improve our retention rate
Attend all required customer service-related meetings

Requirements and Qualifications

High School Diploma or equivalent
1+ years’ of experience in a customer service-related role
Excellent written and verbal communication skills
Ability to foster and maintain relationships
Organizational skills with the ability to manage numerous projects and priorities at once
Positive, service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills and excellent phone disposition
Willingness to work independently or as part of a team

N35,000 – N60,000 / month.

Application Closing Date
30th July, 2021.

How to Apply
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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