Market Advantage Consulting
Ticketing and Reservation Officers at a Travels and Tour Company – Market Advantage Consulting
Market Advantage Consulting – Our client is a leader in the travels and tour industry, providing service like flight tickets and hotel bookings, visa processing assistance, airport transfers, tailor-made packages, honeymoons, short getaways, family vacations etc. to various destinations with to satisfy the needs and desires of their clients.
They are recruiting to fill the position below:
Job Title: Ticketing and Reservation Officer
Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR’s) and profiles.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
Maintain awareness and adherence to our client’s procedures, programs and policy guidelines
Provide industry updates as well as airline promotions to clients.
Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour’s costs.
Manage accounts assigned and ensure that all pending request are closed.
Contribute to revenue growth and profit margin of the organization.
Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
Prepare weekly report of overall work and milestones achieved
Minimum of a B.Sc / HND / OND qualification in any approved university and course.
Minimum of three years of Reservations and Ticketing experience in the Tourism industry is critical.
Experience in any of the following Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, Power point and Excel.
Outstanding passion for customer service and hospitality
IATA Certification (preferred).
Must be resident in Lagos.
Application Closing Date
1st April, 2021.
How to Apply
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the “Position applied for e.g. Ticketing and Reservation Officer” as the subject of the email.
To apply for this job email your details to email@example.com