Core purpose of the Job
To build a pool of highly talented individuals to drive the MTN organisation in support of MTN Employee Value proposition as an employer of choice.
Contribute to overall business objectives through participation in structured, supervised learning experiences as well as self-directed learning activities.
Minimum of a Second-Class Upper Division (2:1) or HND Upper Credit
Not more than 26 years old by June 2022
Must have completed National Youth Service Corps (NYSC)
Fluent in English
Excellent written and verbal communication skills.
Excellent research abilities and a willingness to grow
Intermediate proficiency level in Microsoft Suite applications
Attention to Detail
Computer and Internet Literacy – i.e. familiarity with Microsoft Office Suite
Content Creation and Management
Product Development and Management
Customer Segment management
Planning and Organizing
Social Media Savvy
Must exhibit MTN Values of: Curiosity, Initiative, Innovation, , Integrity, and a Can-Do attitude.
Must exhibit MTN Vital Behaviors: Complete Accountability, Get It Done, Active Collaboration, and Complete Candor.
Perform analytical assignments.
Assist in preparing monthly financial reports, developing and/or utilizing spreadsheets, databases, etc.
Understand how current role translates to business profitability.
Develop self-directed process improvement initiatives.
Collaborate with teams (intra & inter) to finalise process improvement initiatives.
Conduct internal scan of the environment and provide constructive feedback to Management.
Monitor competition activities and provide advice/recommendations.
Conduct routine maintenance/operational checks.
Develop and compile reports and make presentations to team members
Learn various functions, including operations, management viewpoints and company policies and practices affecting each phase of business.
Analyze existing systems and offer new ideas for improvement
Source information, conduct trials and provide ideas and feedback to the concerned people on business related matters.
Execute assignments assigned by Line Manager.
Attempt 1st line resolution on problems and escalate to the concerned persons.
Educate customers on MTN products and services, functionalities, features and competitive advantage.
Where applicable, capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
Strive to demonstrate customer centricity in every interaction.
Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
Understand the concept of MTNN Ecosystem and strive to add value.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Leverage all support platforms i.e., Coach, Mentor, sponsor etc. to improve self-performance.
To apply for this job please visit e-recruiter.ng.