Website Packago App Limited

Customer Support Specialist at Packago App Limited

PackaGo is an “on-demand” delivery service. PackaGo is a delivery service appthat connects Pilots to individuals/businesses who want to send nearly anything within Lagos. PackaGo works with businesses across virtually every industry to provide a faster, cheaper, and more scalable solution for same-day deliveries. PackaGo reaches 60% of Lagos. Households – the local same-day delivery footprint in Lagos.

We’re transforming how delivery works. Our collaborative model is disrupting the logistics industry, delivering reliability with the care and trust of a friend stopping by. PackaGo works with top retailers and SMB to enable a faster, more efficient, and more scalable solution for same-day and last-mile deliveries.
We are recruiting to fill the position below:

Job Title: Customer Support Specialist

Location: Lekki Phase 1, Lagos
Employment Type: Full-time, Permanent
Job Summary

Our Support team operates as the first point of contact for the PackaGo community. We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills, and operates with a customer-first mentality.
In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.
This team operates 12 hours/6 days per week. Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends and holidays.
What You’ll Be Doing

Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Zendesk and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various PackaGo departments to ensure seamless delivery experience
What You Bring

A combination of sales, or customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
Fluency in Yoruba, a plus!
Must be proactive
Must be able to use Microsoft suite


Interested candidates should possess a Bachelor’s Degree / HND with 1 – 3 experience.

N60,000 monthly.

Application Closing Date
30th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

Note: Only apply if you stay on Lagos Island.

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