Call Centre Lead

Call Centre Lead at Poise & Etiquette

Poise and Etiquette, a HR Consulting firm, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Call Centre Lead

Job Description

In charge of creating scripts to provide support to clients through phone calls andemails
Responsible for planning and implementing strategies and operations of the customer service unit
Drive initiative to improve day to day customer service processes;
Constant evaluation and analysis of systemsto ensure it is maximized;
Utilize customer service and web technologies to increase customer satisfaction;
Maintain accurate records and documents on all customer service activities and discussions;
Stay informed on the latest industry techniques and methods;
Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
Assess service statistics and prepare detailed reports
Provide help and advice to clients on the Company’s services;

Requirements

Interested candidates should possess a degree qualification with 5-8 years work experience.
Excellent oral and written communication skills
Excellent organiZational and time management skills
Sound report writing and analytical skills
Proficient in the use of Microsoft Office suite
Detail oriented with the ability to multitask

Application Closing Date
17th January, 2021

How to Apply
Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com using the Job Title as subject of the email.