Stay current with new Office 365 technologies and/or offers
Provide pre/post-Sales support to our Sales Teams and Customers.
Assign licenses to new customers, and create user accounts in O365
Provide Office 365 Solution training as needed to the Sales and Support Teams.
Conduct discovery calls with customers to address customer technical needs.
Take the lead on all hosting/domain/dedicated server provisioning and troubleshooting.
Attend trainings and acquire manufacturer certifications as determined by management.
Maintain an advanced business and technical understanding of Microsoft Office 365 Services and offers.
Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.
Take the lead on provisioning, and troubleshooting all solutions in O365 (including but not limited to Exchange Online, Sharepoint, Microsoft Teams, Skype for Business and One Drive).Qualifications, Skills & Competencies
HND/B.Sc. Degree in Engineering.
MCSA O365 is an added advantage.
2 years working experience
Excellent communication skills required.
Previous experience in deploying O365 is required.
Knowledge in deploying O365 solutions required, especially Exchange Online and Sharepoint Online.Demands of the Job
Exemplary communication skills.
Job role requires a lot of patience.
Working after office hours and weekends may sometimes be required.
Constant communication with customers to understand requests, complaints and follow up until issues are resolved.
To apply for this job please visit career.mainone.net.