Call Center Representative at Pruvia Integrated Limited

Job Title: CALL CENTER REPRESENTATIVE
Location: Lagos

Job Brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Participate in brainstorming and planning sessions.
Draft and distribute content such as newsletters and releases.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.

Requirements
BSc/HND in any field with previous experience in a customer support role.
Track record of over-achieving quota.
Understanding of PR and marketing concepts and practices.
Fluent in speaking English & Yoruba.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.

Method of Application
Interested and qualified candidates should send their Cv/resumes to careers@pruviaintegrated.com using the job tittle as the subject of your mail.