Customer Service Officer at Pruvia Integrated Limited

Job Title: Customer Service Officer
Location: Lagos Akowonjo

Job brief
We are looking for a Customer-oriented Service Officer. Who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
Manage large amounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction..
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.

Requirements
2years Proven Customer Support Experience, Customer Service Executive and Telemarketing.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Must be computer savvy.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Female Preferably.
Applicants must be fluent in Yoruba Language.

SSCE Holder Only.

Method of Application
Interested and qualified candidates should forward their cover letter and Cv/Resume to careers@pruviaintegrated.com using the job tittle as the subject of your mail.