Customer Care Representative

Customer Care Representative at RPL Logistics

RPL Logistics is a subsidiary of Royal Perfumes Limited dedicated to providing our business partners and customers the best of Logistics and Delivery Services.
We are recruiting to fill the position below:

Job Title: Customer Care Representative

Responsibilities

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Requirements

First Degree from a reputable University
3 – 5 years work experience.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Great orator
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Benefits

Coaching
Mentoring
Training
Pension
Profit sharing
HMO
Wellness Scheme
Career Advancement
Great Place to work
Welcoming environment.

Application Closing Date
10th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@rpllogistics.ca or recruitment@royalperfumes.ca using the Job Title as the subject of the email.