Bilingual Customer Service Representative (CSR)

Bilingual Customer Service Representative at Speedaf Logistics – Lagos & Ogun

Speedaf is a joint-venture company formed from the YIWILL HOLDINGS and ZTO in 2019. We are currently building an intra-Africa and China-Africa service network to support air, road and sea transportation with the aim to be the leading diversified integrated logistics solution provider between China and Africa. Speedaf offers a variety of products and services with value added service to cover different business or personal scenarios for our customers. Since our launch, Speedaf has continued to expand its global network, developing products, improving customer experience, and introducing IT technologies and equipment to realize automatic operations.
We are recruiting to fill the position below:

Job Title: Bilingual Customer Service Representative (CSR)

Responsibilities

Confirming customers’ language preferences as you assist them (English/ Chinese).
Addressing queries, complaints, and recommendations furnished by customers.
Redirecting customers to the pertinent department, if need be.
Deferring to management in instances of uncertainty.
Monitoring call and mail histories to ensure that the customers’ needs have been met.
Processing exchanges and refunds in ways congruent with our policies.
Providing customers with details of services that may suit their needs.
Other duties assigned from time to time.

Requirement and Experience

Must possess an OND, HND or B.Sc qualification
Must be proficient in Chinese and English Language.
Must have at least 2 years experience as a Customer Service Representative.
Must be computer literate.
Must be proficient in Microsoft office tools.
Active listening skills and attentive to details.

Application Closing Date
14th August, 2021.

How to Apply
Interested and qualified candidates should send their CV to: nigeria.hr@speedaf.com using the Job Title as the subject of the email.
Or
Click here to apply online

Note: Only qualified candidates will be contacted.