• Internship
  • Lagos


Role Overview

Because of our commitment to ensure customer satisfaction and unwavering belief in clear and effective communication, it has become pertinent that we engage a Technical Writer to revamp our existing API documentation and produce high-quality documentation that contributes to the overall success of our products and help take our customer focused services to new heights.

You will work collaboratively with developers, quality engineers, product managers to make our products easier to use.

Role & Description:

Evaluate current content, workflows and develop innovative approaches for improvement
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements, and translate into simple, user-friendly, polished, and engaging content.
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
Write easy-to-understand user interface text, online help and developer guides.
Create tutorials to help end-users use a variety of applications.
Evaluate current content and develop innovative approaches for improvement
Analyze information required for the development or update of policy, procedure and form documentation.
What you will be doing everyday

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Minimum Requirements

Bachelor’s degree in relevant technical field
Proven working experience in technical writing of software documentation and procedural materials for multiple audiences
Ability to deliver high quality documentation paying attention to detail and ensure consistency and accuracy
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Excellent written and verbal skills in English
Strong working knowledge of Microsoft Office
Firm familiarity with the SDLC and software development
Proven ability to handle multiple projects simultaneously, with an eye for prioritization and execute tasks in a fast-paced environment
Experience using XML tools to create documentation
Exceptional analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Cultural competencies (Company culture that we don’t negotiate with)

Ownership, We are a team of individuals who are the CEO of their roles, and are able to consistently make excellent decisions independently, even in the face of ambiguity or uncertainty. Our people have the creative freedom to design solutions to problems and the responsibility to execute the right results, expecting the same of your teammates. The company strives to provide overall direction and expectations for each team and role, however, we value people who are able to lead and drive initiatives on their own, in line with the direction.
Excellence, For us to achieve our very lofty goals as a company, we need to be able to produce best-in-class results, even in the minutest of tasks. We are first principle thinkers and we focus on solving problems from the root cause and not just the symptoms of the problem.
People Skills, Our people are our greatest asset. They make up the company, the culture and their behavior reflect what our values are. We immensely care about our people and we always make our best effort to see that our people love spending time with each other.
Communication, We are a people that take feedback seriously and we don’t shy away from even the hard stuff.

A chance to be an early member of a high-growth startup
We pay competitively in the Nigerian market for the matched experience and role
Amazing work culture and a company that truly cares about creating the best and most fun place to work
We offer health insurance that includes dental, optical & covers major surgeries.
Interest-free staff loans upon confirmation
We currently work fully remote
We offer vehicle financing for confirmed employees at 50% of asset value.
Stock options for early employees.
Annual Training budget.
Job Type: Internship
Contract length: 6 months

Application Question(s):

Have you completed the mandatory NYSC program?

Undergraduate (Required)

Technical Writing: 1 year (Required)
Application Deadline: 19/08/2022

To apply for this job please visit ng.indeed.com.