Guest Service Agent

Guest Service Agent at an Ultra Modern Hotel

An ultra modern hotel in Akure is recruiting to fill the position below:

Job Title: Guest Service Agent

Job Description

Greet hotel guests; answer any questions or concerns.
Deliver excellent customer service, at all times.
Assist in keeping the hotel reception area clean and tidy, at all times.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Operate computer programs
Maintain guest records and book reservations
Complete basic cashier and bookkeeping responsibilities
Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Conduct regular security checks throughout the day and report any security issues to the manager.
Report any maintenance issues immediately to the manager, including all furniture, fittings and equipment.

Salary
N18,000 – N20,000 (Monthly).

Application Closing Date
21st May, 2021.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae and a Motivation Letter to: towlabsuites@gmail.com using the Job Title as the subject of the e-mail.