• Internship
  • Remote

Float

Our UX Research Lead, Mia Northrop, explains the important role you will play within our Data & Insights team. Watch this video.

You’ll be working with a smart, dedicated, international team and researching a global customer base spanning myriad industries to help professional teams make the most of their time, all around the world.

What You’ll Be Responsible For

This role will be responsible for running research activities end to end that span the core Float experience to new growth areas, as well as the marketing site.
Early on you’ll jump into:
Reviewing our product feedback and feature request board for new trends
Crafting research plans in response to product proposals, collaborating with Product, Design and Engineering to understand our research needs
Planning and conducting interviews, concept test surveys and usability studies for new product specifications
Documenting findings and sharing actionable insights with the team, async
Once you’re settled, we expect that you will:
Build our customer research panel and explore ways of engaging our insights community
Generate customer journey maps for our personas and drive improvements to customer onboarding
Expand our third-party research about resource management, SaaS and B2B
Take ownership of key aspects of the Voice of the Customer program
Define new tools and processes, continuously improving research ops

What You’ll Need To Be Successful

This role is ideal for someone with a solid qualitative research skill set who is committed to improving our performance on key UX metrics.
You will have experience with:
Choosing the appropriate research methodology and identifying research questions
Developing a budget and timelines for the research project
Recruiting and screening participants
Planning, moderating and facilitating qualitative research as well as short surveys and polls, and synthesizing and analyzing the results
Triangulating your insights against product data, Voice of the Customer metrics, feature requests and external sources
Communicating findings with actionable insights
Conducting desk research to ramp up the team’s domain knowledge
Remote testing logistics and tools
You’ll have a thorough understanding of usability principles and be familiar with IA and information design best practices, as well as interaction design concepts. We don’t expect you to design but you can identify potential problems with one, and you’re comfortable creating a prototype from an existing design system.
In terms of soft skills, you’re curious and self-directed, comfortable with ambiguity, autonomy and problem solving, and appreciate collaboration and your colleagues’ feedback.
Your verbal and written communication is a key strength, you’re a great listener, observant and pay attention to detail. Bonus points for knowledge with B2B customers, SaaS business models and Voice of the Customer programs
As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.

Why Join Us

We’re a global company with a diverse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.
Our growing range of perks and benefits include:
Home office expense budget
Co-working expense budget
Health & fitness budget
Annual team meetup
Care for your community donation or leave
We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:
Learn more about our team, mission and values
Read more about our Best Work Life
The salary for this role is US $130,150 (Level 2.5). Here’s a blog post with more information on how we determine our salaries.
Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:
Initial First Meeting: If your application is shortlisted, you will have a 15-minute meeting with Linda from People Ops. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.
Hiring Manager Interview: You’ll meet with Mia, our UX Research Lead, for a more role-specific interview. This is generally a 45-minute interview that will take a deep dive into your design skills and experience.
Team Interview: We take a very collaborative approach to hiring, so you’ll meet with Tony, Senior Product Manager, and Cam, Product Design Lead, for a 45-minute interview.
Founder Interview: As the final step in the process, you’ll meet with Glenn, Float’s CEO, for a 30-minute interview.
Our hiring process takes an average of 25 days from the first interview to a job offer (based on 2021 data). Linda from People Ops will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.
Unfortunately, due to the high volume of applications, we can only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 days of submitting your application, we encourage you to apply for another role in the future.

To apply for this job please visit apply.workable.com.