Customer Experience Officer

Customer Experience Officer at Wellness Health Management Services Limited

Wellness Health Management Services – As an Innovative Health Organization, we offer our customers a world of unique benefits because we know that our clients deserve only the best even beyond the basic healthcare cover.
We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Job Description

We are looking for a young fresh graduate to work at our Customer Experience Centre.
He or she will:

Manage inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
Maintain a professional work environment and administrative support.
Seize opportunities to up-sell products when they arise
Keep records of all conversations in our call center database in a comprehensible way
Supply information regarding the organization, products, services and policies to clients on enquiry.
Deal with compliant tactfully, calmly and politely
Report and document issues for resolutions
Schedule and maintain appointments diary
Contribute to team effort by accomplishing related results as needed.
Ensure high level of customer centric attitude to ensure resolution to customer concern
Maintain and build lasting customers relationship by ensuring that concern attended are resolved.

Requirements

B.Sc / B.A in Marketing, Communications or relevant
Previous experience in a customer support / Call-Centre role
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Must reside within Shomolu, Oworonshoki, and Gbagada environs.

Application Closing Date
31st July, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: hr@wellnesshealthcare.com.ng using the Job Title as the subject of the mail.