UBA Moni X Student Hub Field Agent Orientation
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About UsWho We Are3 Topics
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UBA MoniProject Overview13 Topics
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Service Level AgreementSLA Agents
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Support & Enquiries Team
Participants0
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Question 1 of 10
1. Question
How do you access the UBA Moni Mobile APP?
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Question 2 of 10
2. Question
How much will I be paid?
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Question 3 of 10
3. Question
When will I be paid?
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Question 4 of 10
4. Question
Arrange the procedure in the correct order
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Identify yourself as a UBA Moni Agent providing the authorized services
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Inform the customer of the respective transaction fees before proceeding with the transaction
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Ensure you have adequate network service and data
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Verify customer’s identity using the soft or hard token authentication process
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Proceed with the selected transaction
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Ensure you receive an approval for each transaction
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Question 5 of 10
5. Question
I currently have bad network service, what do I do?
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Question 6 of 10
6. Question
How do I verify a customer’s identity?
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Question 7 of 10
7. Question
A transaction was successful but I did not receive an e-receipt or SMS, what do I do?
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Question 8 of 10
8. Question
What are the daily transaction limits per customer using soft and hard tokens?
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Question 9 of 10
9. Question
What are the limits per transaction using soft and hard tokens?
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Question 10 of 10
10. Question
I can go over the set transaction limits. True or False
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