Medical History

Capture the beneficiary’s Medical History correctly

✓ Complete all applicable fields, as provided by the beneficiary

✓ Educate the beneficiary on the need for his/her HMO to be aware of his/her pre- existing medical conditions, so as to be appropriately insured (adequately covered)

✓ Also educate the beneficiary on the implications of any form of concealment and/or lies discovered later

✓ Reconfirm the completeness and correctness of the details